Patient Rights and Responsibilities
The Center and the Board of Managers have adopted the following statement of Patient Rights and Responsibilities. The Center protects and promotes the exercise of patient rights.
All associates, medical staff members and contracted personnel shall observe these patient rights to ensure that the rights and responsibilities of patients are communicated and respected throughout the patient’s care experience at the Center.
Click the headings below to for more information.
PATIENT RIGHTS INCLUDE, BUT ARE NOT LIMITED TO, THE RIGHT TO:
- Be informed of his or her rights as a patient prior to the start of the surgical procedure. The patient may appoint a representative to receive this information should he or she so desire.
- Exercise these rights without regard to age, race, sex, national origin, religion, culture, disability, economic status, or source of payment for care.
- Considerate, respectful and dignified care, provided in a safe environment, free from all forms of abuse, neglect, harassment or reprisal.
- Access protective and advocacy services or have these services accessed on the patient’s behalf
- Appropriate assessment and management of pain.
- Knowledge of the name of the physician who has primary responsibility for coordinating his/her care and the names and professional relationships of other physicians and healthcare providers who will see him/her.
- The patient has a right to change providers if other qualified providers are available.
- Be advised if the physician has a financial interest in the surgery center.
- Be advised as to the absence of malpractice coverage if applicable.
- Receive as much information about any proposed treatment or procedure as he/she may need in order to give informed consent or to refuse the course of treatment. Except in emergencies, this information shall include a description of the procedure or treatment, the medically significant risks involved in the treatment, alternate courses of treatment or non-treatment and the risks involved in each and the name of the person who will carry out the procedure or treatment.
- Participate in the development and implementation of his or her plan of care and actively participate in decisions regarding his/her medical care. To the extent permitted by law, this includes the right to request and/or refuse treatment.
- Be informed of the facility’s policy and state regulations regarding advance directives and be provided advance directive forms if requested by patient.
- Full consideration of privacy concerning his/her medical care. Case discussion, consulted* examination and treatment are confidential and should be conducted discreetly. The patient has the right to be advised as to the reason for the presence of any individual involved in his or her healthcare.
- Confidential treatment of all communications and records pertaining to his/her care and his/her stay at the facility. His/her written permission will be obtained before his/her medical records can be made available to anyone not directly concerned with his/her care.
- Receive information in a manner that he/she understands. Communication with the patient will be effective and provided in a manner that facilitates understanding by the patient. Written information provided will be appropriate to the age, understanding and, as appropriate, the language of the patient. As appropriate, communications specific to the vision, speech, hearing cognitive and language-impaired patient will be appropriate to the impairment.
- Access information contained in his or her medical record within a reasonable time flame.
- Be advised of the facility’s grievance process. should he or she wish to communicate a concern regarding the quality of the care he or she receives. Notification of the grievance process includes: whom to contact to file a grievance, and that he or she will be provided with a written notice of the grievance determination that contains the name of the facility’s contact person, the steps taken on his or her behalf to investigate the grievance, the results of the grievance and the grievance completion date.
- Be advised of contact information for the state agency to whom complaints can be reported, as well as contact information for the Office of the Medicare Beneficiary Ombudsman.
- If facility/personal physician proposes to engage in or perform human experimentation, research, clinical trials, or medical education affecting his/her care or treatment. The patient has the right to refuse to participate in such research projects. Refusal to participate or discontinuation of participation will not compromise the patients right to access care, treatment or services
- Full support and respect of all patient rights should the patient choose to participate in research, investigation and/or clinical trials. This includes the patients right to a full informed consent process as it relates to the research, investigation and/or clinical trial. AU information provided to subjects will be contained in the medical record or research file, sang with the consent form(s).
- Be informed by his/her physician or a delegate of his/her physician of the continuing healthcare requirements following his/her discharge from the facility.
- Examine and receive an explanation of his/her bill regardless of source of payment.
- Have all patient rights apply to the person who may have legal responsibility to make decisions regarding medical care on behalf of the patient.
In addition to patient rights, a patient also has certain responsibilities. These responsibilities are presented to the patient in the spirit of mutual trust and respect.
- The patient has the responsibility to provide accurate and complete information concerning his/her present complaints, past illnesses, hospitalizations, medications (including over the counter products and dietary supplement), allergies and sensitivities and other matters relating to his/her health.
- The patient and family are responsible for asking questions when they do not understand what they have been told about the patient’s care or what they are expected to do.
- The patient is responsible for following the treatment plan established by his/her physician, including the instructions of nurses and other health professionals as they carry out the physician’s orders.
- The patient is responsible for keeping appointments and for notifying the facility or physician when he/she is unable to do so.
- The patient and/or family member/patient representative is responsible for disposition of the patient valuables.
- Provide a responsible adult to transport him/her home from the facility and remain with him/her for a period of time designated by his/her physician unless exempted from that requirement by the attending physician.
- In the case of pediatric patients, a parent or guardian is to remain in the facility for the duration of e patient’s stay in the facility.
- The patient is responsible for his/her actions should he/she refuses treatment or not follows his/her physician’s orders.
- The patient is responsible for assuring that the financial obligations of his/her care are fulfilled as promptly as possible.
- The patient is responsible to inform the facility whether the patient has a living will medical power of attorney or other directive that could affect his/her care.
- The patient is responsible for being respectful of all of the health care providers and staff, as well other patients.
Out of Network Consumer Protection, Transparency, Cost Containment and Accountability Act
Insurance and Billing:
New Century Spine and Outpatient Surgical Institute is dedicated to providing consumers with as much information as possible regarding potential healthcare costs. Accordingly, we have listed information on the insurers we are in network with, the physicians who give care and other providers that may be part of your care. This list may not be COMPREHENSIVE. For example, specialty insurers such as Workers Compensation and Personal Injury Protection are not included because there are a number of different types of products and we may not participate in all of them. If you do not see your plan listed here on our website, we strongly recommend that you contact us and your insurance plan to confirm whether your plan is in or out of network.
Insurance Plans we participate in:
New Century Spine and Outpatient Surgical Institute participates with: Horizon Blue Cross Blue Shield, Blue Cross Blue Shield Federal, Blue Cross Blue Shield Out of State Blue Card Plans, Novitas (Traditional Medicare), Railroad Medicare. It is important that you contact your insurance company prior to receiving services or care. Each plan is different and some provide different levels of coverage that could make a difference in your out of pocket costs. It is always best to contact your insurance company to obtain more information. In addition, the physicians who provide care in our facility, might not participate in the same insurance plans as we do. You should check with the physician who is arranging your healthcare services to see which insurance plans the physician participates in. You should also know that these healthcare professional(s)’ costs are not included in the facility’s charges. They will bill separately.
Other Care Providers:
We work with other providers that are part of your care. In addition to a bill from New Century Spine and Outpatient Surgical Institute (facility) and the physician, you may receive a bill from one or more of the following providers, depending on the nature of your procedure:
Bergen Pain Anesthesia 37 West Century Road, Suite Paramus, NJ 07652
BioReference Labs 48 Edward Ross Drive Elmwood Park, NJ 07470 800-229-5227 www.bioreference.com
Precision Medical Products 44 Denver Road Denver, PA 17517 717-335-3700 www.precmed.com
– Medicare Ombudsman
– Click on map and choose region or choose state from drop-down menu and you will be directed to State Department of Health website.
www.medicare.gov or call 1-800-MEDICARE ( 1-800-633-4227 )
oig.hhs.gov – Office of the Inspector GeneralDownload PDF